CRM Program Plan – Part 2

Critical Success Factors

• Select the right tools for the job – And make sure they are used:
  • Adopt a program management method appropriate to your business
  • Adopt a project management method appropriate to your business
  • Develop the program and project teams – Profile your team for strengths and areas for development. Then train them in:
    • Listening skills
    • Negotiating skills
    • Presentation and communication skills
    • Planning skills
    • Remember the sequence – Design, plan, build, implement and then operate. This simple reminder will provide a sanity check at any stage of a project or the overall program. Too many projects have ended up on the rocks because people tried to bypass these basic steps.