CRM Program Plan – Part 3

Critical Success Factors

• Control plan changes – Establish formal change control and approval processes across the program and projects. Failure to do this will sink your program and people will never inderstand the consequences of requests for changes.
  • Beware the minor change requests by senior management; they are time bombs
  • There are three dimensions which are linked in a project…
    • Time – available to deliver work
    • Resources – available to do work
    • Specification – amount of work to do
    • …they must all be in a balance
    • Have contingency plans and quality standards – Focus on doing it right first time. But, as we all know, things rarely go exactly to plan, so ensure you have flexibility and contingency built in. This means exploring proactively what the problems could be and how you would respond to them.